CASUALTY ASSISTANCE REPRESENTATIVE (CAR)
In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions SPECIALIZED
Experience:
Applicants must have at least one (1) year of specialized experience at the next lower grade GS-09, or equivalent in other pay systems. Examples of specialized experience includes knowledge of comprehensive programs of federal entitlements administered by different benefits programs as they pertain to the programs, Casualty Services and military life insurance programs. Compile and report data, analyze statistical data for trends, and to make adjustments to the programs and to communicate effectively with a diverse group of individuals and with a high degree of empathy, tact, and diplomacy in dealing with deceased persons. Public speaking and active training of large groups is an integral part of this position. Note:
Creditable experience may include previous military experience, experience gained in the private sector, or experience gained in another government agency. OR EDUCATION:
I have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of a Personnel Specialist. NOTE:
You must submit copies of your official transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION:
I have a combination of experience and education which demonstrates or related to the knowledge, skills, and abilities necessary to perform the work of a Casualty Assistance Representative (CAR). NOTE:
You must submit a copy of your official transcripts. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS:
Merit promotion applicants must meet applicable time-in -grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE:
Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. Due to the use of 120 day rosters, applicants within 120 days of completion of TIG requirements are encouraged to apply. KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
Knowledge of comprehensive programs of federal entitlements administered by DOD, VA, and the SSA as they pertain to the Survivor Benefits/Survivor Rights Programs, Casualty Services and military life insurance programs (including the impact other survivor benefits will have on SBP, Civil Service retiree pensions and effect on military retired pay and survivor annuities) and the inter-relationship of these benefits and how it compares with commercial alternatives. Knowledge of and familiarity with the responsibilities of the DFAS Centers, the VA, and the SSA. Ability to resolve problems related to casualty operations and the SBP with these agencies. Knowledge of military rank and precedents and chain of command and the processes for verifying deaths, and the processes required by the Casualty Services Program. Knowledge of interment rights and benefits provided by the VA including travel for family members, transportation of household goods/extension requests, and claims for destruction of personal property. Ability to resolve problems related to casualty operations and the SBP with these DFAS Centers, the VA, and the SSA. Ability to develop and apply knowledge of federal, state, and local social services available in the community as they relate to SBP, Casualty Services, and military life insurance programs (SGLI, VGLI, and NSLI). Ability to compile and report data, analyze statistical data for trends, and to make adjustments to the programs. Ability to communicate effectively with a diverse group of individuals, both orally and in writing, and with a high degree of empathy, tact, and diplomacy in dealing with NOK of deceased persons. Ability to perform in-depth research, gather facts and use extensive and effective analytical and evaluative methods to accurately express oneself orally and in writing in a highly effective and professional manner, to interact with diversified groups, individuals and organizations. Public speaking and active training of large groups is an integral part of this position. PART-TIME OR UNPAID
Experience:
Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK
Experience:
Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.
Estimated Salary: $20 to $28 per hour based on qualifications.
Experience:
Applicants must have at least one (1) year of specialized experience at the next lower grade GS-09, or equivalent in other pay systems. Examples of specialized experience includes knowledge of comprehensive programs of federal entitlements administered by different benefits programs as they pertain to the programs, Casualty Services and military life insurance programs. Compile and report data, analyze statistical data for trends, and to make adjustments to the programs and to communicate effectively with a diverse group of individuals and with a high degree of empathy, tact, and diplomacy in dealing with deceased persons. Public speaking and active training of large groups is an integral part of this position. Note:
Creditable experience may include previous military experience, experience gained in the private sector, or experience gained in another government agency. OR EDUCATION:
I have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of a Personnel Specialist. NOTE:
You must submit copies of your official transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION:
I have a combination of experience and education which demonstrates or related to the knowledge, skills, and abilities necessary to perform the work of a Casualty Assistance Representative (CAR). NOTE:
You must submit a copy of your official transcripts. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS:
Merit promotion applicants must meet applicable time-in -grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE:
Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. Due to the use of 120 day rosters, applicants within 120 days of completion of TIG requirements are encouraged to apply. KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
Knowledge of comprehensive programs of federal entitlements administered by DOD, VA, and the SSA as they pertain to the Survivor Benefits/Survivor Rights Programs, Casualty Services and military life insurance programs (including the impact other survivor benefits will have on SBP, Civil Service retiree pensions and effect on military retired pay and survivor annuities) and the inter-relationship of these benefits and how it compares with commercial alternatives. Knowledge of and familiarity with the responsibilities of the DFAS Centers, the VA, and the SSA. Ability to resolve problems related to casualty operations and the SBP with these agencies. Knowledge of military rank and precedents and chain of command and the processes for verifying deaths, and the processes required by the Casualty Services Program. Knowledge of interment rights and benefits provided by the VA including travel for family members, transportation of household goods/extension requests, and claims for destruction of personal property. Ability to resolve problems related to casualty operations and the SBP with these DFAS Centers, the VA, and the SSA. Ability to develop and apply knowledge of federal, state, and local social services available in the community as they relate to SBP, Casualty Services, and military life insurance programs (SGLI, VGLI, and NSLI). Ability to compile and report data, analyze statistical data for trends, and to make adjustments to the programs. Ability to communicate effectively with a diverse group of individuals, both orally and in writing, and with a high degree of empathy, tact, and diplomacy in dealing with NOK of deceased persons. Ability to perform in-depth research, gather facts and use extensive and effective analytical and evaluative methods to accurately express oneself orally and in writing in a highly effective and professional manner, to interact with diversified groups, individuals and organizations. Public speaking and active training of large groups is an integral part of this position. PART-TIME OR UNPAID
Experience:
Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK
Experience:
Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$64,009 to $83,210 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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