IT SPECIALIST (CUSTOMER SUPPORT) - TITLE 32
SummaryThis position is for a IT Specialist (CustSpt), PD# D2182P01 located in the Communications Section in an Air National Guard Wing, located at the 116h Communications Squadron on Robins AFB, Georgia.
This is a full-time, Excepted Indefinite Not To Exceed 2 Years, dual status position which requires Georgia Air National Guard Membership.
Position is Indefinite however, may convert to permanent without further competition.
Area of Consideration:
Current members of the Georgia Air National GuardThis job is open to National Guard & reservesCurrent members, those who want to join or transitioning military members.
Clarification from the agencyCurrent members of the Georgia Air National GuardDutiesAs a IT Specialist (CUSTSPT), GS-2210-11, you will:
Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.
Provide ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
Determine customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.
Install, maintain, and repair hardware devices supporting a broad range of information and communications systems.
Review and validate radio frequency allocations.
Provide spectrum management guidance to units deploying equipment in support of contingency, exercise, or wartime requirements.
Participate with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.
Coordinate efforts between system customers, system support personnel and commercial vendors to identify and resolve hardware, software, and other system anomalies.
Maintain records of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use.
Performs other duties as assigned.
Requirements Conditions of Employment NATIONAL GUARD MEMBERSHIP IS REQUIRED This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
Selectee will be required to wear the military uniform.
Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
Males born after 31 December 1959 must be registered for Selective Service.
Federal employment suitability as determined by a background investigation.
May be required to successfully complete a probationary period.
Participation in direct deposit is mandatory.
For positions requiring the operation of motor vehicles, candidates must have a valid state driver?s license.
QualificationsEach applicant must fully substantiate (in her/his own words) that they meet the requirements of the specialized experience listed below; otherwise, the applicant will be considered unqualified for this vacancy.
DO NOT COPY THE VACANCY ANNOUNCEMENT OR THE POSITION DESCRIPTION.
IF YOU DO THIS YOU WILL BE CONSIDERED UNQUALIFIED FOR THE VACANCY.
Please ensure that you have included beginning and ending dates (month and year) for all jobs listed on your resume.
Military Grades:
Non-Specific.
Compatible Military Assignments:
AFSC:
1D7X1Q, 3D190 3D0X1 3D0X2 3D0X3 3D1X1 3D1X2 3D1X3 3D1X4General
Experience:
Must possess experience that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.
Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
Specialized
Experience:
Candidate must have 36 months specialized experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.
Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.
Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.
Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Additional informationIf you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https:
//www.
sss.
gov/RegVer/wfRegistration.
aspx).
/>If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement.
If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.
If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position.
If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Exercises a comprehensive knowledge of a wide range of traffic management policies, principles and practices as well as an in-depth knowledge of commercial traffic management activities.
Knowledge of applying analysis concepts to IT network systems and independent IT platforms, integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods plus, project management principles and methods sufficient to plan and coordinate the installation of new products or equipment.
Ability to analyze, apply methods and practices for recovering, adjusting and modifying IT systems to solve complex problems, while improving customer support practices, that minimizes interruptions in service.
Knowledge of network operations, security methods, and network architecture optimization techniques; the capabilities and limitations of the IT systems, infrastructure and software configuration in order to manage the tenant network, carry out network and/or independent platform projects and coordinate efforts with others affected in the organization.
Knowledge of systems development, modification, testing, installation, operations, and support concepts as well as the organization's network and infrastructure architecture and protocols to provide support related to:
test, evaluation, installation, configuration and modification of hardware and software for operating systems, network platform, and interface connectivity.
Provision of network services and planning for increased or changed requirements; modifications and integration of network systems and infrastructure consistent with existing or planned infrastructure/architecture; configuration management changes and upgrades; and connectivity between remote sites.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must submit a complete Application Package which includes:
1.
Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.
g.
, 02/2017, Feb 2017, etc.
) of employment and duties performed.
2.
RIP.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to ApplyTo apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
To view the Occupational Questionnaire, click the following link:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12044669 />A complete application package must be submitted by 11:
59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply.
If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Agency contact information David DrewPhone678-569-5712 Email email protected AddressGA 116 Communications Squadron Building 2079 Robins AFB, GA 31098 USNext stepsOnce your online application is submitted you will receive a confirmation notification by email.
Your application will be evaluated by the Human Resources Office to determine your eligibility for the position.
After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required DocumentsTo apply for this position, you must submit a complete Application Package which includes:
1.
Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.
g.
, 02/2017, Feb 2017, etc.
) of employment and duties performed.
2.
RIP.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to ApplyTo apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
To view the Occupational Questionnaire, click the following link:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12044669 />A complete application package must be submitted by 11:
59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply.
If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Agency contact information David DrewPhone678-569-5712 Email email protected AddressGA 116 Communications Squadron Building 2079 Robins AFB, GA 31098 USNext stepsOnce your online application is submitted you will receive a confirmation notification by email.
Your application will be evaluated by the Human Resources Office to determine your eligibility for the position.
After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Recommended Skills Architecture Automation Communication Computer Security Configuration Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
This is a full-time, Excepted Indefinite Not To Exceed 2 Years, dual status position which requires Georgia Air National Guard Membership.
Position is Indefinite however, may convert to permanent without further competition.
Area of Consideration:
Current members of the Georgia Air National GuardThis job is open to National Guard & reservesCurrent members, those who want to join or transitioning military members.
Clarification from the agencyCurrent members of the Georgia Air National GuardDutiesAs a IT Specialist (CUSTSPT), GS-2210-11, you will:
Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.
Provide ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
Determine customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.
Install, maintain, and repair hardware devices supporting a broad range of information and communications systems.
Review and validate radio frequency allocations.
Provide spectrum management guidance to units deploying equipment in support of contingency, exercise, or wartime requirements.
Participate with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.
Coordinate efforts between system customers, system support personnel and commercial vendors to identify and resolve hardware, software, and other system anomalies.
Maintain records of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use.
Performs other duties as assigned.
Requirements Conditions of Employment NATIONAL GUARD MEMBERSHIP IS REQUIRED This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
Selectee will be required to wear the military uniform.
Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
Males born after 31 December 1959 must be registered for Selective Service.
Federal employment suitability as determined by a background investigation.
May be required to successfully complete a probationary period.
Participation in direct deposit is mandatory.
For positions requiring the operation of motor vehicles, candidates must have a valid state driver?s license.
QualificationsEach applicant must fully substantiate (in her/his own words) that they meet the requirements of the specialized experience listed below; otherwise, the applicant will be considered unqualified for this vacancy.
DO NOT COPY THE VACANCY ANNOUNCEMENT OR THE POSITION DESCRIPTION.
IF YOU DO THIS YOU WILL BE CONSIDERED UNQUALIFIED FOR THE VACANCY.
Please ensure that you have included beginning and ending dates (month and year) for all jobs listed on your resume.
Military Grades:
Non-Specific.
Compatible Military Assignments:
AFSC:
1D7X1Q, 3D190 3D0X1 3D0X2 3D0X3 3D1X1 3D1X2 3D1X3 3D1X4General
Experience:
Must possess experience that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.
Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
Specialized
Experience:
Candidate must have 36 months specialized experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.
Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.
Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.
Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Additional informationIf you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https:
//www.
sss.
gov/RegVer/wfRegistration.
aspx).
/>If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement.
If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.
If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position.
If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Exercises a comprehensive knowledge of a wide range of traffic management policies, principles and practices as well as an in-depth knowledge of commercial traffic management activities.
Knowledge of applying analysis concepts to IT network systems and independent IT platforms, integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods plus, project management principles and methods sufficient to plan and coordinate the installation of new products or equipment.
Ability to analyze, apply methods and practices for recovering, adjusting and modifying IT systems to solve complex problems, while improving customer support practices, that minimizes interruptions in service.
Knowledge of network operations, security methods, and network architecture optimization techniques; the capabilities and limitations of the IT systems, infrastructure and software configuration in order to manage the tenant network, carry out network and/or independent platform projects and coordinate efforts with others affected in the organization.
Knowledge of systems development, modification, testing, installation, operations, and support concepts as well as the organization's network and infrastructure architecture and protocols to provide support related to:
test, evaluation, installation, configuration and modification of hardware and software for operating systems, network platform, and interface connectivity.
Provision of network services and planning for increased or changed requirements; modifications and integration of network systems and infrastructure consistent with existing or planned infrastructure/architecture; configuration management changes and upgrades; and connectivity between remote sites.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must submit a complete Application Package which includes:
1.
Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.
g.
, 02/2017, Feb 2017, etc.
) of employment and duties performed.
2.
RIP.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to ApplyTo apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
To view the Occupational Questionnaire, click the following link:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12044669 />A complete application package must be submitted by 11:
59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply.
If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Agency contact information David DrewPhone678-569-5712 Email email protected AddressGA 116 Communications Squadron Building 2079 Robins AFB, GA 31098 USNext stepsOnce your online application is submitted you will receive a confirmation notification by email.
Your application will be evaluated by the Human Resources Office to determine your eligibility for the position.
After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required DocumentsTo apply for this position, you must submit a complete Application Package which includes:
1.
Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.
g.
, 02/2017, Feb 2017, etc.
) of employment and duties performed.
2.
RIP.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to ApplyTo apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
To view the Occupational Questionnaire, click the following link:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12044669 />A complete application package must be submitted by 11:
59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply.
If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Agency contact information David DrewPhone678-569-5712 Email email protected AddressGA 116 Communications Squadron Building 2079 Robins AFB, GA 31098 USNext stepsOnce your online application is submitted you will receive a confirmation notification by email.
Your application will be evaluated by the Human Resources Office to determine your eligibility for the position.
After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Recommended Skills Architecture Automation Communication Computer Security Configuration Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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